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Fintevex – Privacy Policy

Welcome to the Privacy Policy of Fintevex. At Fintevex, we are deeply committed to safeguarding your privacy and ensuring the security of your personal data. This document explains how we collect, manage, share, and protect your information when you engage with our trading platform and related services.

We implement stringent security protocols to maintain the confidentiality of your data. By using Fintevex’s services, you acknowledge and agree to the data handling practices outlined in this Privacy Policy.

OVERVIEW

This section outlines how we gather, utilize, disclose, and secure your personal information when you interact with our services. By accessing our platform or submitting your details, you consent to the terms stated in this Privacy Policy.

APPLICABILITY

This Privacy Policy applies to all personal data collected from users of the Fintevex trading platform, visitors to our website, and individuals who engage with our services. It explains what information we collect, why we collect it, and the measures we take to ensure its protection.

INFORMATION WE COLLECT

Fintevex gathers a variety of data to enhance service quality, personalize user experiences, and comply with regulatory obligations. This information includes:

  • Personal Data: Your name, contact details, date of birth, and official identification documents for account verification.
  • Transactional Records: Information regarding your trading activities, account balances, and financial transactions.
  • Technical Details: Your IP address, device specifications, and browsing patterns while using our platform.

HOW WE USE YOUR DATA

Your personal information is utilized for several essential business purposes, including:

  • Providing Services: Creating and managing accounts, processing transactions, and delivering customer support.
  • Customization: Tailoring your experience on our platform based on your preferences.
  • Security & Compliance: Preventing fraud, ensuring account safety, and maintaining the integrity of our platform.

SHARING OF INFORMATION

We may share your personal data with third parties under the following conditions:

  • Service Providers: To assist with functions such as payment processing, technical support, and other essential operations.
  • Legal Requirements: If required by law, regulatory authorities, or to protect our rights and interests.
  • With Consent: When you provide explicit permission or when applicable laws allow.

DATA RETENTION

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is mandated by law.

YOUR RIGHTS

You have several rights concerning your personal data, including:

  • Access: The right to request details about the personal information we hold about you.
  • Correction: The ability to request updates or corrections if your data is inaccurate.
  • Deletion: The right to request the removal of your personal information under certain conditions.

SECURITY MEASURES

We employ both technical and organizational safeguards to protect your personal information from unauthorized access, alteration, disclosure, or loss. Security measures include encryption, access controls, and routine audits to ensure data protection.

PRIVACY POLICY UPDATES

Fintevex may modify this Privacy Policy periodically to reflect changes in our data handling practices or legal obligations. Significant updates will be communicated through our platform or other appropriate channels.

PERSONAL DATA PROTECTION

At Fintevex, protecting your personal information is a fundamental priority. This section explains our approach to collecting, processing, sharing, and securing your personal data when you interact with our trading platform and associated services.

COLLECTION OF PERSONAL DATA

To effectively provide our services and meet regulatory standards, we gather various categories of personal information, including:

  • Identity Verification Details: This includes your full name, date of birth, and government-issued identification documents required for account authentication.
  • Contact Information: Your email address, phone number, and mailing address for communication purposes.
  • Financial Records: Payment details such as bank account numbers or card information needed to process transactions securely.

We collect this data directly from you during account registration, while using our services, or through interactions on our website. Additionally, certain information is automatically gathered via cookies and tracking technologies to optimize your experience and improve our platform’s functionality.

USE OF PERSONAL DATA

Your personal information is processed for the following essential purposes:

  • Service Delivery: Facilitating account setup, executing transactions, and providing customer support.
  • Personalization: Tailoring content, recommendations, and service features based on your preferences.
  • Communication: Sending important account-related notifications, service updates, and promotional offers.

SHARING OF PERSONAL DATA

Your personal data may be disclosed to third parties under the following conditions:

  • Service Partners: External providers who assist in payment processing, customer support, and technical operations.
  • Legal Compliance: When required by law, in response to legal proceedings, or to safeguard our rights.
  • With Your Consent: If you explicitly approve data sharing, or when applicable regulations permit it.

DATA SECURITY MEASURES

We are dedicated to maintaining the security of your personal information by implementing strict technical and organizational measures. Our security strategies include encryption, controlled access, secure data storage solutions, and routine audits to prevent unauthorized access or misuse.

DATA RETENTION

Your personal data is stored only for as long as necessary to fulfill the intended purposes or as required by law. Once no longer needed, we ensure secure deletion or anonymization to prevent unauthorized retrieval.

YOUR RIGHTS AND CHOICES

You have several rights regarding the personal data we hold, including:

  • Access: Request a copy of your stored personal data.
  • Correction: Update or amend incorrect or incomplete information.
  • Deletion: Request the removal of your data under specific conditions, such as when it is no longer needed.

DATA COLLECTION AND USAGE

At Fintevex, we ensure that all data collection processes comply with privacy regulations while prioritizing security and efficiency. This section outlines how we gather and use your information to provide seamless services.

TYPES OF INFORMATION COLLECTED

To enhance your experience, we collect different forms of data, including:

  • Personal Data: Your name, contact details, and identification documents for verification.
  • Financial Information: Payment methods, transaction records, and bank details.
  • Technical Data: Device details, IP addresses, browser information, and activity tracking through cookies.

PURPOSE OF DATA PROCESSING

We use the collected data for several key functions, including:

  • Account Verification: Ensuring secure access and identity confirmation.
  • Trading Services: Processing transactions and managing portfolios.
  • Customer Assistance: Addressing inquiries and resolving service-related concerns.
  • Regulatory Compliance: Fulfilling legal obligations, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
  • Personalized User Experience: Adapting content, advertisements, and service features based on individual preferences.
  • Risk Management & Security: Detecting and preventing fraudulent activities or security breaches.
  • Service Optimization: Analyzing user data to improve platform functionality, performance, and security.

LEGAL BASIS OF DATA PROCESSING

The processing of your personal information is legally justified based on:

  • Contractual Necessity: To fulfill obligations related to the services we provide.
  • Regulatory Compliance: Meeting legal and regulatory requirements.
  • User Consent: When applicable, with the option to withdraw consent at any time.

DATA SHARING AND DISCLOSURE

We may share your data with authorized third parties under specific circumstances:

  • Service Providers: External partners assisting with payment processing, technical operations, and customer support.
  • Regulatory Compliance: To adhere to legal obligations and respond to official requests.
  • Business Transactions: In cases of company mergers, acquisitions, or asset transfers, where data may be part of the process.

DATA RETENTION AND POLICY

Your personal data is retained only for as long as required to meet service, legal, and regulatory needs. Once the data is no longer necessary, we implement secure deletion or anonymization procedures to prevent unauthorized use.

YOUR DATA RIGHTS

You have control over your personal data and can exercise the following rights:

  • Access: Request a detailed record of your stored information.
  • Correction: Modify incorrect or outdated details.
  • Deletion: Request removal of your data under legal conditions.
  • Objection: Challenge data processing for specific business purposes.

REFUND POLICY

At Fintevex, client satisfaction is a priority. Our refund policy defines the conditions under which users can request refunds for unutilized funds or incorrect transactions.

Each request is reviewed individually, considering transaction validity, adherence to our trading policies, and applicable regulations. If a refund is approved, it will be processed via the original payment method or another agreed-upon option. Users can initiate refund requests or seek assistance through our customer support team.

COOKIE POLICY

INTRODUCTION

Welcome to Fintevex’s Cookies Policy. This section explains how we use cookies and similar tracking technologies on our website and trading platform to enhance functionality and improve user experience.

WHAT ARE COOKIES?

Cookies are small data files stored on your device (computer, phone, or tablet) when you visit a website. They help optimize site performance, personalize content, and provide insights into user behavior.

TYPES OF COOKIES WE USE:

  • Essential Cookies: Necessary for core website functions, such as secure access, navigation, and session management.
  • Analytical Cookies: Collect anonymous data to help us understand user behavior, track site performance, and enhance user experience.
  • Functionality Cookies: Store user preferences, such as language settings, to provide a personalized browsing experience.
  • Advertising Cookies: Enable targeted advertisements by analyzing interests, controlling ad frequency, and assessing marketing effectiveness.

HOW WE USE COOKIES

  • Authentication: Cookies help recognize your identity when logging in, ensuring a seamless and secure experience.
  • Management: Cookies maintain your session as you navigate the website, eliminating the need to log in repeatedly.
  • Preferences: Cookies store your settings and choices, enabling us to personalize the website according to your preferences.
  • Security: Cookies contribute to the safety of our site by identifying and preventing unauthorized or fraudulent activities.
  • Monitoring: Cookies track and analyze website performance, helping us understand user interactions and optimize the functionality for a better user experience.

THIRD-PARTY COOKIES

We may allow external service providers, such as analytics or advertising companies, to place cookies on our website. These third-party cookies track your activities across different websites, and the gathered data is used to serve targeted ads based on your interests.

MANAGING COOKIES

You have control over your cookie settings through your browser. Most browsers offer options to accept or reject cookies, delete specific cookies, or adjust settings for individual websites.

Please note that disabling cookies might impact certain website features, restricting access to specific services and affecting your overall experience.

CHANGES TO THIS POLICY

This Cookies Policy may be revised periodically to reflect updates in our practices or legal requirements. Significant changes will be communicated via our website or other relevant channels. By continuing to use our website after changes are made, you accept the revised policy.

SHARING INFORMATION WITH AFFILIATED PARTNERS

Fintevex may share data with affiliated partners to improve service delivery and customer experience. This collaboration helps streamline transaction processing, tailor service offerings, and ensure regulatory compliance.

The shared information is strictly limited to what is necessary for these purposes and is protected by rigorous confidentiality and security measures. We are committed to safeguarding your privacy and comply with all relevant laws and regulations when sharing data with affiliated partners.

REGULATORY DISCLOSURE

Fintevex is committed to complying with financial services regulations. In certain cases, we may need to disclose your personal data to meet legal obligations, respond to regulatory authorities, or participate in legal processes. This includes sharing data to fulfill anti-money laundering (AML) requirements, tax reporting obligations, and other legal mandates.

We may also provide information in response to valid requests from law enforcement agencies or government bodies to support investigations or prevent illegal activities. Our approach to regulatory disclosure is transparent, ensuring your personal data is handled in accordance with privacy laws to protect your rights. If you have questions regarding our disclosure practices, please reach out via the contact information provided in our Privacy Policy.

OPT-OUT

At Fintevex, we respect your communication preferences. If you no longer wish to receive promotional emails, newsletters, or marketing materials from us, you can opt out at any time.

To opt-out from communications:

  • Email Communications: Click the “unsubscribe” link at the bottom of any marketing email we send and follow the provided instructions.
  • Account Settings: Log into your Fintevex account and adjust your communication preferences in the settings or profile section.
  • Contact Us: Contact our customer support team using the details in our Privacy Policy to request removal from specific communications.

Please note that opting out of marketing messages will not affect your ability to receive important transactional or administrative updates related to your account or services offered by Fintevex. We respect your privacy preferences while adhering to applicable laws.

USE OF DATA

Fintevex uses the data we collect to enhance user experiences, improve platform performance, and ensure seamless operation of our services. We analyze this data to personalize interactions, introduce new features, and improve functionality based on your needs. Additionally, we use this data for security purposes such as fraud detection, risk management, and compliance with legal standards. Aggregated and anonymized data may also be used for statistical analysis and reporting, further protecting individual privacy.

Fintevex is dedicated to safeguarding user privacy and managing data responsibly. We implement strong security measures and adhere to applicable data protection laws. You can manage your personal information via privacy settings, which give you control over how your data is used. For more details on how we handle and protect your data, please refer to our Privacy Policy or reach out to our support team.

RETENTION OF DATA

Fintevex retains personal information only as long as necessary to fulfill the purposes outlined in our Privacy Policy, including legal, regulatory, and operational requirements. We regularly assess our data retention policies to ensure that information is not held longer than required and is securely deleted or anonymized once it is no longer needed.

TRANSFER OF DATA

Fintevex may transfer your personal data to affiliated entities or third-party providers located in various countries for processing and storage purposes. These transfers are carried out in accordance with applicable data protection laws and are safeguarded by strict measures to ensure the security and confidentiality of your data during both transfer and processing stages.

DISCLOSURE OF DATA

Fintevex may disclose your personal data to regulatory bodies, law enforcement agencies, or other third parties when mandated by law or in response to legal procedures. We may also share data to safeguard our rights, investigate potential fraud, or comply with legal requests. All data disclosures are carried out under strict confidentiality agreements and security protocols to protect your privacy and remain compliant with applicable laws.

STORAGE DURATION

Fintevex retains personal information only for as long as necessary to fulfill the purposes outlined in our Privacy Policy or as required by legal obligations. We regularly review whether data retention is still necessary and take proper actions to securely erase or anonymize information when it is no longer needed.

SERVICE PROVIDERS

To provide our services effectively, Fintevex collaborates with third-party providers for functions such as payment processing, customer service, and data analytics. These providers access personal information solely for the purpose of completing their specific tasks and are contractually required to uphold confidentiality and security concerning the data they handle.

LINKS TO EXTERNAL WEBSITES

Our website may feature links to external websites or services that are not governed or operated by Fintevex. We are not responsible for the content, privacy policies, or security measures of these third-party sites. We recommend reviewing the privacy policies of any external sites you visit to understand how your data will be managed.

UPDATES TO THIS POLICY

Fintevex may periodically revise this Privacy Policy to reflect changes in our data management practices or to comply with legal obligations. Any significant updates will be communicated by posting the updated policy on our website or through other appropriate means. Continued use of our services after these changes constitutes your acceptance of the revised Privacy Policy.

POLICY AMENDMENTS

Fintevex reserves the right to modify its policies, including the Privacy Policy and Terms of Service, when necessary. These changes may occur to align with new business practices, legal requirements, or advancements in technology. Major updates will be communicated to users through our website or other suitable channels.

By continuing to use our services after these amendments, you accept the updated terms. We encourage users to regularly review these policies to stay informed about how their information is managed and the rights they hold regarding data privacy. If you have any questions regarding these amendments, please contact us using the information provided in our Privacy Policy.

AMENDMENT PROCESS

Fintevex follows a structured approach for revising policies, including the Privacy Policy and Terms of Service. This process ensures that all updates are clear, legally compliant, and implemented with transparency. Every change is carefully assessed and introduced to maintain alignment with relevant laws.

NOTIFICATION AND COMMUNICATION

When policies are updated, Fintevex will notify users by posting announcements on our website and, where applicable, via email notifications. These communications will outline the changes and their effective date. We recommend that users review these updates to stay informed about how their data is managed and their rights concerning privacy.

USER CONSENT

By continuing to use our services after updates are implemented, users accept the revised policies. If users disagree with any part of the new terms, they may choose to stop using our services. In such instances, users should close their accounts or contact us with any questions or concerns regarding the changes.

COMPLIANCE AND LEGAL STANDARDS

All policy amendments are made in full compliance with applicable data protection regulations and laws. Fintevex ensures that all changes reflect fairness, transparency, and accountability in data management practices.

For any inquiries regarding our amendment procedures or policies, please contact us using the details provided in our Privacy Policy.

ACCEPTANCE BY THE USER

By using Fintevex’s services, you acknowledge and agree to the terms outlined in our Privacy Policy and Terms of Service. Continued use of our platform indicates your acceptance of these policies, including any future updates.

If you disagree with any part of these policies, we recommend discontinuing your use of our services. We encourage users to regularly review these policies to stay informed about how we collect, use, and protect their data. If you have any further questions regarding policy acceptance, please reach out to us using the contact information provided in our Privacy Policy. Fintevex values your trust and is committed to ensuring your privacy is protected.

CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, feel free to contact us at:

Email: [email protected]

Address: Quai de l’Ile 131204 Genève, Switzerland