Got Questions? We’ve Got the Answer!
Account Opening
How do I create an account?
Simply click “Sign Up,” fill in your details, and complete the verification process. Once verified, you can deposit funds and start trading immediately.
What documents are required for verification?
You will need to provide a valid government-issued ID (passport or driver’s license) and proof of address (utility bill or bank statement). This helps ensure the security of your account.
How long does account verification take?
Verification typically takes up to 24 hours, but in some cases, it may take longer depending on document review. You will receive a notification once your account is fully verified.
Can I open multiple accounts?
No, each trader is allowed only one account to ensure compliance and security. If you need to upgrade or modify your account, our support team can assist you.
Is there a minimum deposit required to start trading?
Yes, the minimum deposit depends on the account type you choose. You can find specific deposit requirements on our account types page.
Can I change my registered email or phone number?
Yes, but for security reasons, you will need to contact customer support and provide identity verification before changes can be made.
Trading Conditions
What are the trading hours for different markets?
Trading hours vary depending on the market. Forex is available 24/5, while stocks and commodities follow specific exchange hours. Check our platform for detailed market schedules.
What spreads do you offer?
We provide competitive spreads, which vary depending on the asset class and market conditions. Tight spreads ensure cost-effective trading, especially for active traders.
Is there a commission on trades?
Most account types have zero commission, but some advanced accounts may have lower spreads with a small commission per trade. Review our pricing page for details.
What leverage do you offer?
Leverage depends on the account type and asset class. Forex can go up to 1:200, while other markets have different limits. Use leverage responsibly, as it amplifies both gains and losses.
Do you offer negative balance protection?
Yes, our platform ensures that your account balance will never go negative. This protects traders from owing more than their initial investment.
Can I use automated trading strategies?
Yes, we support automated trading, including Expert Advisors (EAs) on our platform. However, ensure your strategy aligns with market conditions and risk management practices.
Customer Support
How can I contact customer support?
You can reach us via live chat, email, or phone during our 24/5 support hours. Our team is always available to assist with any questions or concerns.
What are your support hours?
Our customer support team is available 24 hours a day, Monday through Friday. If you contact us outside these hours, we will respond as soon as possible.
Do you offer multilingual support?
Yes, our support team can assist in multiple languages to accommodate traders from different regions. Check with our team to see if your preferred language is available.
Where can I find educational resources for trading?
Visit our platform’s education center for guides, tutorials, and market insights. We offer resources for both beginner and experienced traders.
Can I request a personal account manager?
Yes, higher-tier accounts offer dedicated account managers for personalized support. You can upgrade your account to access this service.
How quickly do you respond to inquiries?
Live chat is instant, emails are typically responded to within 24 hours, and phone calls are given priority. Our goal is to assist you as quickly as possible.
Account Types
What account types do you offer?
We offer Basic, Silver, Gold, Platinum, and VIP accounts, each with unique features and benefits. You can compare them on our account types page.
Can I upgrade my account type?
Yes, you can upgrade at any time by meeting the required deposit and trading volume for the higher-tier account. Contact support for assistance.
What are the benefits of a VIP account?
VIP accounts enjoy priority support, fee-free trading, and exclusive market insights. They also include personal account management for tailored trading strategies.
Do all accounts have access to leverage?
Yes, but leverage limits vary based on account type and market conditions. Always check the trading conditions for your account before using leverage.
Is there a demo account available?
Yes, we offer a demo account that allows you to practice trading with virtual funds. This is a great way to test strategies before trading with real money.
How do I know which account type is best for me?
Review the account features on our website, or contact our support team for personalized recommendations based on your trading experience and goals.
Deposit & Withdrawal
What payment methods do you accept?
We support bank transfers, credit/debit cards, and various e-wallets. Some methods may have processing time differences, so check with your provider for details.
How long does it take to process a deposit?
Deposits are typically processed instantly, but bank transfers may take 1–3 business days depending on your financial institution. You will receive a confirmation once the funds are available.
Are there any fees for deposits and withdrawals?
Fintevex does not charge fees for deposits and withdrawals, but your payment provider may apply their own charges. Always check with your provider before making transactions.
What is the minimum withdrawal amount?
The minimum withdrawal amount varies depending on the payment method used. You can check the withdrawal section in your account dashboard for exact limits.
How do I withdraw my funds?
Simply go to your account dashboard, select “Withdraw,” choose your preferred method, and confirm the transaction. Processing times may vary based on your bank or payment provider.
Can I withdraw using a different payment method than my deposit?
No, for security and compliance reasons, withdrawals must be made using the same payment method used for the deposit. This prevents fraudulent transactions.
Safety & Security
Is Fintevex a regulated platform?
Yes, we comply with regulatory standards to ensure a secure and transparent trading environment. Our licenses and compliance information are available on our website.
How is my personal data protected?
We use advanced encryption, secure servers, and strict data protection protocols to safeguard your personal and financial information from unauthorized access.
Are my funds kept in segregated accounts?
Yes, client funds are stored in segregated accounts separate from company funds. This ensures your money is protected at all times.
What should I do if I suspect unauthorized account access?
Immediately contact our support team to secure your account. You should also change your password and enable two-factor authentication (2FA) for extra security.
Does Fintevex offer two-factor authentication (2FA)?
Yes, we strongly recommend enabling 2FA in your account settings to add an extra layer of security against unauthorized access.
How do I verify that I’m using the official Fintevex website?
Always check the website URL for “https” encryption and avoid clicking on suspicious links. If you’re unsure, contact our support team for verification.
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